We all know that Google is the most powerful search engine and perhaps the most powerful communication tool of all time.  They do incredible things and I’m grateful for their vision, engineering and design skills.  Yet they are merely human.  While trying to update my clients Google Places profile, I have found it incredibly frustrating to get someone on the phone that knows what they are doing.  In this specific instance, I’ve probably had 20 conversations with their support person.  Finally when she realized she had no idea how to reset the PIN #, she pushed me off to an open link, google/support.  Swim for it!  So I politely step back today to put this project on hold, until I re-energize my mind for another run at Google Customer Support.   Eventually I will get a new PIN for my client because Google wants to write an Adwords pay per click order.  That’s their job.  So I’ll keep trying…next week perhaps.  The message here is that even great companies fall down.  I’ll be patient and I’ll persist professionally until I reach this goal…to spend money with Google.

It’s amazing how customer service can vary.  Google me this.